Refund Policy

At Covitect, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy:

1. Eligibility for Refund:

   • To qualify for a refund, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
   • Items on sale or clearance are not eligible for refunds.

2. Return Process:

   • Please contact us at contact@covitect.store within 30 days of receiving your order to initiate the return process.
   • Provide your order number and details about the item(s) you wish to return.

3. Return Shipping:

   • Customers are responsible for return shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Refund Processing:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Exchanges:

   • If you would like to exchange an item for a different size or color, please contact us at contact@covitect.store, and we will provide instructions on how to proceed.

We appreciate your understanding and support. If you have any further questions regarding our refund policy, please don’t hesitate to reach out.